At Luxury Yachts Puerto Vallarta, our commitment is to deliver top-tier yachts and exceptional yacht services at the most competitive rates available. We understand that each client has unique needs, which is why we offer bespoke packages tailored to your specific preferences and requirements. Whether you’re planning a lavish event, a tranquil getaway, or an adventurous day on the water, our team is dedicated to providing personalized solutions that ensure a memorable and unparalleled experience.

CANCELLATION POLICY
At Yachts Puerto Vallarta, we understand that plans can change unexpectedly. If you need to cancel your reservation, please be aware that any deposits made are non-refundable, as they are immediately transferred to the boat owners. We currently require a 30% deposit of the total charter cost, reduced from our usual 50% to offer more flexibility. While we do our best to accommodate changes, cancellations made within 14 days of the scheduled charter are subject to rescheduling based on availability. Please note that we are not responsible for additional expenses incurred due to changes or unavailability. For more details on our policy or to discuss your specific situation, contact us directly via email..

Cancellation Policy

Due to the unpredictability of current global events and the impact of ongoing pandemics, we have adapted our cancellation policy to accommodate unforeseen changes. Please be aware that reservations may be affected by shifts in local regulations or changes in vessel availability. If you need to cancel your booking, any deposits made will be forfeited as they are directly transferred to the boat owners upon transaction. Currently, we require a 30% deposit of the total charter cost, a reduction from the usual 50% down payment.

We recommend making reservations closer to your desired date without a deposit if you wish to avoid early commitment. However, due to high booking volumes, availability cannot be guaranteed and we may inform you if we cannot fulfill your reservation. Should you need to cancel, we offer a 14-day grace period to reschedule your charter for a future date. While we strive to accommodate all rescheduling requests, we cannot guarantee availability and will work diligently to offer alternatives. Please note, we are not responsible for any additional expenses related to unavailable dates or rescheduling.

In cases where we must cancel or adjust your charter due to factors such as adverse weather or mechanical issues, we will arrange an alternative booking. However, we do not cover costs for travel, accommodation changes, or any related incidental expenses. Refunds are only applicable if the port is closed as announced by the Port Captain.

Partial refunds are not available for reduced charter durations. If you are dissatisfied with the vessel's condition upon boarding, you may request a refund of the deposit, but once you have commenced your charter, the deposit is non-refundable. Refunds are not provided once the vessel has departed from port.

Motion Sickness: We cannot offer refunds for trips cut short due to seasickness. Individual tolerance to motion varies, and we are not liable for any discomfort experienced during the charter.

Snorkeling: Snorkeling is offered as part of our yacht charters, subject to favorable weather conditions. High waves, rain, or unsafe conditions may result in the activity being unavailable, but this does not entitle you to any discounts or compensation.

Water Toys: Water toys are included with our charters based on availability and may not be present due to maintenance or other reasons. The charter fee covers the yacht itself, and no discounts or refunds are provided for the absence of water toys.

Lost Items: Clients are responsible for their personal belongings and those of their guests. We are not liable for any lost, damaged, or left items but will make efforts to recover lost items if possible.

Pandemic-Related Cancellations: Charterers are responsible for ensuring compliance with all travel requirements related to pandemics. While we follow recommended health guidelines, we cannot guarantee prevention of illness. If a charter must be canceled due to pandemic-related issues, such as positive tests or travel restrictions, we will allow rescheduling within 18 months based on yacht availability. Any non-refundable expenses incurred before cancellation are the responsibility of the charterer.